Customer Support

How can we help you today?

Reach out on chat, by phone, or find answers to your most-asked questions below.

Quickly check the status of your order using only your email address.

Log into your Tempur-Pedic account to view your complete order history.

Find or reset your password, manage your account information, and more.

Initiate a return for your mattress during the 90-night trial here.

Shipping and delivery policies, rates, tips for preparing for your delivery, and more.

Review the return policies for our mattress, adjustable bases, and more.

Initiate an exchange for your mattress during the 90-night trial here.

Read answers to popular customer questions, verified by our Sleep Experts.

Discover warranty information, file a claim, or check the status of a prior claim.

Review our Site Terms of Use and Privacy Policy for more details.

Need some extra help? Send us an email with a simple form and we'll be in touch soon.

We want to hear from you, whether you have a problem, comment, or question. or give us a call to speak with a sleep expert today.

Evaluating our products and need advice before you buy?

Monday: 9am - 9pm EST

Tuesday - Friday: 9am - 9pm EST

Saturday: 9am - 6pm EST

Sunday: 12pm - 6pm EST

Already using our products or need assistance with an order you placed?

Monday - Friday: 8am – 8pm EST

Saturday: 9am – 8pm EST

Sunday: 10am – 6pm EST