CUSTOMER SUPPORT
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Some helper text about how we're here to help and we can help via chat, or by phone, or you can self-service by looking up answers to your questions below, or navigate to somewhere specific you were looking for.
Check order status, plus track your order.
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All of your Tempur-Pedic questions answered by our Sleep Experts.
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Discover warranty information, file a claim, or check a claim status.
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FREQUENTLY ASKED QUESTIONS
You have questions.
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We use an in-home delivery service to deliver these products. Once you place your order, they will call you to schedule your delivery. Delivery is typically within 7 business days from the day you placed your order, with metro areas usually faster than rural areas. When they deliver your new bed, they will set it up in your bedroom and remove the packing materials. They will even remove your old mattress and box spring, unless you ask them not to.
Need assistance? We're here to help.
We want to hear from you, whether you have a problem, comment, or question. Send us an email, or give us a call to speak with a sleep expert today.
Sleep Expert
Evaluating our products and need advice before you buy?
(888) 811-5053
Monday : 9am - 10pm EST
Tuesday - Friday : 9am - 9pm EST
Saturday : 9am - 6pm EST
Sunday : 9am - 8pm EST
Customer Support
Already using our products or need assistance with an order you placed?
(800) 821-6621
Monday - Friday : 9am - 9pm EST
Saturday : 9am - 6pm EST
Sunday : Closed
Our mattress topper vs. the competition
Our 25 years of extensive research, testing and design create a mattress topper unlike anything else. Discover the difference for yourself.
