Warranty Information
We believe in the quality of our products and we build them to last for years. Still, we realize that sometimes things go wrong. To protect you against defects, we include a limited warranty with most of our products. You can file a warranty claim, register your new product, or view the details of our product warranties using the links below.
File A Warranty Claim
What You'll Need To File A Claim
We encourage you to keep your proof of purchase documents in a safe place to support the warranty you received with your new product. To file a warranty claim you will need the following information:
- Purchase receipt or a bank statement showing the purchase
- Product law tag
- Photos of the product
- Product in full view without bedding
- Close up view of the defective area
- Purchase receipt
- Law tag
- Base/foundation if you are filing a mattress claim
Register Your Product
What You'll Need To Register Your New Product
Registering your new Tempur-Pedic product can help keep record of your purchase for future reference. This is helpful should you find yourself in need of filing a warranty claim in the future:
- Contact information
- Product information
- Purchase date
- Collection/model & size
- Serial number (note: this is located on the law tag attached to your product)
- Optional, but recommended photos
- Law tag
- Purchase receipt
Warranty Terms & Conditions
Current Products
- Mattresses and Flat Foundations (October 1, 2022 to Present): 10-Year Tempur-Pedic® Mattress and Flat Foundation Limited Warranty
- EASE® Power Base: 25-Year Limited Warranty
- TEMPUR-Ergo® Power Base: 25-Year Limited Warranty
- TEMPUR-Ergo® Smart Base: 25-Year Limited Warranty
- TEMPUR-Ergo® ProSmart® Base: 25-Year Limited Warranty
- TEMPUR-Ergo® ProSmart® Air Base: 25-Year Limited Warranty
- Mattress Toppers: 10-Year Limited Warranty
- Mattress Protectors: 10-Year Limited Warranty
- TEMPUR-ActiveBreeze® Mattress Cover: 1-Year Limited Warranty
- Bed Frame: Lifetime Limited Warranty
- Pillows and Cushions: 5-Year Limited Warranty
- Bed Linens: 1-Year Limited Warranty
- Accessories: 1-Year Limited Warranty
- TEMPUR-Lumbar Support™ Office Chair: 10-Year Limited Warranty
Previous Products
- Mattresses and Flat Foundations (purchased March 1, 2014 - October 1, 2022): 10-Year Full Replacement Limited Warranty
- TEMPUR-Cloud (Compressed Mattress) (purchased prior to October 1, 2022): 10-Year Full Replacement Limited Warranty
- Mattresses (purchased prior to March 1, 2014): 25-Year Limited Warranty
- Flat Foundations (purchased prior to March 1, 2014): 25-Year Limited Warranty
- TEMPUR-Ergo Grand (pre-2013): 20-Year Limited Warranty
- TEMPUR-Ergo Advanced: 20-Year Limited Warranty
- TEMPUR-Ergo Basic: 20-Year Limited Warranty
- TEMPUR-Ergo Extend Power Base: 25-Year Limited Warranty
- Pillows and Cushions (pre 2014): 3-Year Limited Warranty
- TEMPUR Mattresses (purchased prior to September 2012): 20-Year Limited Warranty
- TEMPUR-Ergo, Premier and TEMPUR Ergo Grand: 5-Year Parts & Labor, Lifetime Frame Warranty
- TEMPUR ERGO Plus: 25-Year Limited Warranty
- Ease by Sealy Power Base: 15-Year Prorated Warranty
- TEMPUR-Up Foundation: 15-Year Limited Warranty
Need assistance? We're here to help.
Sleep Expert
Evaluating our products and need advice before you buy?
(888) 811-5053
- Monday - Friday: 9am - 9pm EST
- Saturday: 9am - 6pm EST
- Sunday: 9am - 6pm EST
Customer Support
Already using our products or need assistance with an order you placed?
(800) 821-6621
- Monday - Friday: 8am – 8pm EST
- Saturday: 9am - 6pm EST
- Sunday: 10am - 6pm EST
